Whatsapp not working on your Samsung Galaxy Note 20 or Note 20 Ultra? If you are experiencing issue with Whatsapp calls on your Samsung Galaxy Note 20 or Note 20 Ultra, there are some solutions you can try.
In this guide, we will discuss some effective solutions you can try to fix Whatsapp voice or video calling issue on Samsung Galaxy Note 20 and Note 20 Ultra. Read on.
How to fix Whatsapp calling issue on Samsung Galaxy Note 20 and Note 20 Ultra
1. Restart your devices
The first thing you should do when you notice any issue with an application or your phone is to shut down and restart the device. This action will eliminate any system flaws or software glitch that may be causing the problem. If possible, reboot your router too and then reestablish the connection and then try making a Whatsapp call to see if the issue is gone.
2. Check internet connectivity
Whatsapp works over the internet so make sure you have a good internet connection. If your internet is not stable or fluctuating, it can cause call drop issue be it voice or video calls. You can also try connecting to a different network such as WiFi connection instead of mobile data or vice versa.
3. Clear Whatsapp app cache
Sometimes the problem could be with the Whatsapp application itself. So try clearing the app cache and see if that resolves the problem. Follow the steps below to clear app cache for your Whatsapp application.
- Go to Settings
- Tap on Apps
- Tap on Whatsapp app
- Tap on Storage
- Tap on Clear cache
4. Turn airplane mode on and off
When you turn on the Airplane mode, it will block all connections to or from your device until you turn it off again. This action resets all wireless features on your device and can fix flaws in the device’s network system. So, try turning the airplane mode on for few seconds and then turn it off. Then, try making Whatsapp call and see if the problem is resolved.
- Go to Settings
- Tap on Connections
- Tap on Airplane mode and then toggle the switch to turn it on for a few seconds and then turn it off.
5. Turn off Power saving mode
If your phone is running on power saving mode, it will disable apps from running in the background. If you think that is the case, turn off the power saving mode or exclude Whatsapp from it.
- Swipe down the Quick settings panel
- Tap the Power mode icon to turn off the power saving mode
6. Turn off data saver mode
The function of data saver mode is to limit apps from using too much data. By doing so, it prevents apps from sending or receiving data. This can cause features like Whatsapp calling to stop working which requires uninterpreted data transfer between the caller and the receiver.
- Go to Settings
- Then tap Connections
- Next tap on Data usage
- Now tap on Data saver and turn it on
7. Change low data usage settings in Whatsapp
Whatsapp provides a native setting that allows you to reduce data usage when making a call. Check if the feature is enabled and try disabling it and see if that resolves the problem. To change it, follow the steps below.
- Open WhatsApp
- Then tap the 3 vertical dot menu on the top right corner and then click on Settings
- Next tap on Data and storage usage
- Now in the Call settings panel, tap on Low data usage and toggle it off to turn of the feature
8. Turn off Bluetooth
Sometimes Bluetooth connection may cause issues with Whatsapp calls. Check if Bluetooth is on and try disabling it and see if the problem resolves.
- Swipe down the Quick settings panel
- Tap the Bluetooth icon to turn it off it it’s already on
9. Grant Whatsapp the necessary permissions
Whatsapp needs permission to your phone’s camera and microphone to work. Make sure you have provided permissions to both to be able to use the voice and video calling feature.
- Go to Settings
- Scroll down and tap on Apps
- Then tap on Whatsapp
- Now click on Permissions and toggle the switch next to Camera and Microphone to allow permission
10. Turn on background usage
Turn on background data usage for app as disabling it can cause issues with Whatsapp calling. Here’s how to enable background data usage for Whatsapp.
- Go to Settings
- Tap on Apps
- Tap on Whatsapp
- Tap on Data usage/Mobile data
- Tap on Allow background data usage and toggle the switch ON
11. Check update for Whatsapp
If you are using an outdated app, check if there is an update available for the app. Often, the issue may be in the app itself and the latest version will fix it. To check and install updates, follow the procedure below.
- Go to Google PlayStore
- Then tap on the vertical menu bar on the top left corner
- Next tap on My apps & games to see if there are any updates pending
- You will see Update button next to Whatsapp app if update is available
- Tap on Update to update your Whatsapp to latest version
12. Forget and reconnect to network
If there is an error in the network settings, it can prevent Whatsapp from connecting to the network. Try removing existing network and reconnect to see if the problem resolves. Here’s how to forget and reconnect to network.
- Open Settings
- Tap on WiFi
- Choose the Network
- Tap on Forget
Now reconfigure and reconnect to the network and try making Whatsapp call to confirm if it works.
13. Reset network settings
A network reset will delete all existing network settings on the phone including WiFi network, Mobile data and Bluetooth connections. This can eliminate any existing errors in the network that may be causing connectivity issues.
Here’s how to reset network settings.
- Go to Settings
- Tap on General management
- Tap on Reset
- Tap on Reset network settings
- Tap Reset settings
- Finally, tap on Reset to confirm the reset
14. Factory reset your device
Sometimes an issue may occur after a recent firmware update. If that is the case, try resetting your device. This will fix the problem if it is caused by a bug that came with the update. However, you must ensure to back up your important files and data before proceeding as the procedure will erase your device completely.
Here’s the procedure to reset your device.
- Go to Settings
- Tap on General management
- Tap on Reset
- Tap on Factory data reset
- Scroll down to the bottom and tap on Reset button
- Finally, tap on Delete all button to confirm the reset
Another way to factory reset your device is using hardware keys. Here’s how to perform this procedure.
- Turn off your device
- Then press and hold the Power and Volume Up keys for few seconds
- When the device logo is displayed, release the keys and wait until the Recovery menu appears
- Use the Volume Down key to highlight and select “Wipe Data/Factory Reset“
- Press the Power key to select the option
- Use the Volume Down button and highlight Factory data reset option
- Press the Power key to proceed
- After the factory reset completes, you will see the recovery menu again.
- Select “Reboot System Now” and press Power to restart the device
Once the device has finished resetting and fully rebooted, check if the issue is resolved. If it doesn’t, then contact Samsung care for further assistance on the issue.